Accessing and Managing Your Invoices
Overview
This guide explains how to view, download, and pay invoices for your Obsidian Servers Minecraft hosting services through our billing system.
Accessing Your Invoices
- Log in to the Obsidian Servers billing system
- Click on "Billing" in the top navigation menu
- Select "My Invoices" from the dropdown menu
The invoices page displays all your billing history, including:
- Paid invoices
- Unpaid invoices
- Upcoming invoices
Understanding Invoice Status
Each invoice will have one of the following statuses:
- Paid: Invoice has been paid in full
- Unpaid: Payment is due
- Overdue: Payment deadline has passed
- Cancelled: Invoice has been cancelled
- Refunded: Payment has been refunded
Viewing Invoice Details
To see the complete details of an invoice:
- Find the invoice you want to view in the list
- Click on the invoice
- The invoice details page shows:
- Services included in the invoice
- Payment due date
- Amount due
- Payment status
- Applied credits or payments
Downloading Invoices
To download a PDF copy of your invoice:
- Navigate to the specific invoice
- Look for the "Download" button
- Click to generate and download the PDF
Paying Invoices
To pay an outstanding invoice:
- Select the unpaid invoice from your list
- Click the "Pay Now" button
- Select your preferred payment method
- Complete the payment process
- You'll receive a confirmation email once payment is processed
Invoice History
Your complete invoice history remains accessible in the billing system, allowing you to:
- Track past expenditures
- Download records for accounting purposes
- Verify payment status for all services
If you have any questions about your invoices or need assistance with payments, please contact our Billing Support department for help.
