Billing & Ordering
Overview
The Discord bot provides complete access to your billing information and allows you to order new products without leaving Discord. Use /billing to view your invoices and account summary, and /order to purchase new services.
This guide covers how to manage your invoices, order products, and configure automatic payments.
Viewing Your Billing Dashboard
- Type
/billingin Discord - You'll see your billing summary:
- Total invoices
- Unpaid invoice count
- Outstanding balance
- Account credit (if any)
- Notification status
Managing Invoices
View All Invoices
- From the billing dashboard, click View Invoices
- Browse through your invoices (3 per page)
- Use navigation buttons to see more
View Unpaid Invoices Only
- Click View Unpaid to filter to unpaid invoices
- Overdue invoices are highlighted with warnings
Invoice Information
Each invoice shows:
- Invoice number
- Amount due
- Due date
- Status (Paid, Unpaid, Overdue)
- Payment link
Paying an Invoice
Click on an invoice to get a direct link to pay through the Billing System.
Ordering New Products
For Linked Users
- Type
/orderin Discord - Select Minecraft
- Choose your desired product
- Select which region you want the server hosted in
- Review your order summary
- Optionally enable auto-payment
- Click Confirm Order
For Guest Users
If your account isn't linked:
- Type
/order - Choose Browse as Guest
- Select category and product
- Choose options
- Press Order Now
- You'll be redirected to the Billing System to complete checkout
Auto-Payment
Enable automatic payment to have invoices paid automatically using your stored payment method.
Enabling Auto-Payment
- Go to
/settings - Click Auto-Payment
- Confirm to enable
Or enable during checkout:
- On the order review screen, click Enable Auto-Pay
- Complete your order
Disabling Auto-Payment
- Go to
/settings - Click Auto-Payment
- Confirm to disable
Billing Notifications
Receive DM reminders for upcoming and overdue invoices:
- Go to
/settings - Click Billing Notifications
- Toggle on or off
Notifications are sent for:
- Invoices due within 3 days
- Overdue invoices (re-notified after 7 days if still unpaid)
Troubleshooting
I can't see my invoices
- Ensure your Discord account is linked to the Billing System via
/settings - Verify you're using the same email as your Billing Account
Auto-payment isn't working
- Check that you have a valid payment method stored in the Billing System
- Ensure auto-payment is enabled in
/settings - Verify your payment method hasn't expired
My order didn't complete
- Check for any error messages during checkout
- Verify your payment method has sufficient funds
- Try placing the order through the Billing System directly
I'm not receiving billing notifications
- Enable billing notifications via
/settings - Check that the bot can send you DMs (enable DMs from server members)
