At Obsidian Servers, we're committed to providing you with the assistance you need, whenever you need it. This guide outlines the various ways to get help with your services and how to make the most of our support resources.
When to Contact Support
You can reach out to our support team at any time, regardless of the issue. Whether you're experiencing:
- Technical difficulties with your server
- Billing or account questions
- Service configuration help
- Performance optimization needs
- General inquiries about our services
Our team is here to assist you whenever you need help.
Ways to Get Support
Support Tickets
- Log in to your Obsidian Servers account
- Navigate to the Support section
- Select the department
- Fill out the required information
- Submit your request
Email Support
- Send your questions to hello@obsidianservers.com
- Include your service you're referring to (if applicable) and any other information that maybe relevant.
Self-Help Resources
Before contacting our team, you might find quick answers through:
- Knowledge Base: Browse our comprehensive articles and guides.
- Online Search: Many common Minecraft server issues have solutions available in online forums and tutorials
- Obsidian Servers Discord Server: Join our community Discord where staff and other users can help troubleshoot issues in real-time
What to Include in Your Support Request
To help us resolve your issue quickly, please provide:
- Your account username
- Service (if applicable)
- Detailed description of the issue
- Any error messages you've received
- Steps you've already taken to resolve the issue
- Screenshots (if relevant)
Support Response Times
While you can contact us at any time and we will respond within 12 hours.
Tips for Effective Support Communication
- Be specific about your issue
- Provide all relevant information in your initial request
- Follow up on the same ticket thread rather than creating multiple tickets
- Let us know if your issue has been resolved
Remember, our goal is to help you get the most out of your Obsidian Servers experience. Don't hesitate to reach out whenever you need assistance.
